Mollak Service Charge Invoice Explained (Read Your Bill Line-by-Line)

The header block

Top of the invoice shows your title deed number, unit number, tower name, master community, invoice period (usually 1 Jan – 31 Dec), and the RERA-approved rate per sq ft applied to your unit's built-up area.

The cost centre codes

• GAF — General Administrative Fund (OA management fee, audit, insurance, legal).
• OPF — Operating Fund (cleaning, security, MEP AMC, landscaping, pool/gym).
• UTL — Utilities (DEWA for common areas, common-area district cooling).
• RSF — Reserve/Sinking Fund (façade, chillers, waterproofing on cycle).
• MSF — Master Service Fee (paid to master community developer for shared infrastructure).
• IF — Insurance Fund (building insurance, public liability).

The AED calculation

Each cost centre has a per-sq-ft rate. Your invoice line = (rate × your built-up area) + 5% VAT on eligible items (management fee, insurance) — service charges themselves are usually zero-rated. Reserve fund contributions are typically NOT subject to VAT.

Payment schedule

• Annual — full invoice due within 30 days.
• Quarterly — split into 4 payments (available for most OAs by request).
• Half-yearly — 2 payments, 6 months apart (common for larger unit sizes).
• Payment through Mollak card, bank transfer, or in-app cheque upload.

How to raise an objection through Mollak

• Log into mollak.rera.gov.ae → My Invoices → select the line item.
• Click Object → attach supporting evidence (previous year comparison, competing quote, contract copy).
• The OA manager has 30 days to respond in-system.
• If unresolved, escalate to RERA regulatory desk — decision typically within 45 days.